So, one of our goals here at MGL Construction is to provide our Customers with a better experience. Not that we don't make mistakes. Because every Contractor does. We do everything we can (within reason) to fix any mistakes we make and make every effort to provide satisfaction for our Customer with the results of our work.

On occasion we have issues arise relative to a Customer not being satisfied with our performance.  These issues usually are a derivative of poor communication and are easily resolved. During the past year, MGL Construction has had only two instances in which we were unable to resolve a Customer issue. And, in both instances the Customer wanted "something for nothing," wanted work performed that they hadn't contracted for, nor paid for.

An "Old Timer" in the Construction Trades once told me . . . "Don't work for free, and don't charge for work you didn't do." I agree with him. So, we do neither. Everything we intend to do for the amount to be paid, is noted within the Agreement signed by both us and our Customer. And, although we sometimes do work not covered within the Agreement for free, it is never free to us. There are costs associated with every minute of every day spent at a Customer Job Site.

To alleviate such concerns MGL Construction provides each Customer a Budget Breakdown of charges and service provided. This provides our Customer reference of what work is to be performed for what amount. If we agree to tile a bathroom for a set amount, using tiles costing $2.00 per square foot and the Customer wants tile costing $4.00 per square foot, budget modification is necessary. The opposite is also true. If we charged for $4.00 per square foot but the Customer wants tile at $2.00 per square foot, the budget also requires modification. It's all about fairness. We perform our services using materials chosen by you at a rate you agree to. In return we agree to  payment for such at rates agreed to by us.

So there is little concern about payments made to MGL Construction, deposit, payment schedule, and amounts to be paid are included within the Agreement. By making specific payment notation within the Agreement, both the Customer and MGL Construction are aware of expectations relative to work completed vs. payment received.

Every time payment made to MGL Construction is recorded and signed for on the Customer copy of the signed Agreement. In addition to serving as a ready payment reference, this practice also serves as an on-going receipt for the Customer.

As stated earlier, our goal is to provide our Customer a good experience in their dealings with MGL Construction.